Three Flowers in the Chain Store——A female employee of the chain store on Xuanchengling West Road of Fengyuan Pharmacy
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2018-08-06
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The Fengyuan Pharmacy Xuanchengling West Road Chain Store, which opened on September 28 last year, is a convenient community store in the Xuancheng branch, with a small business area and only three female employees. However, they drew beautiful pictures on the small counter in the service garden of the chain store - ordinary positions made extraordinary achievements, and they became the third largest pharmacy chain store opened by Fengyuan Pharmaceutical in southern Anhui. flower.
The store is surrounded by high-rise buildings, heavy traffic, many enterprises and institutions, and groups of white-collar and blue-collar workers. In the face of such a high-end consumer group, the store has been optimizing the variety structure since its opening, and has made great efforts in high-quality service. The three employees give full play to their professional knowledge to provide customers with professional and high-quality services, and make great brand articles.
Sincerity is the foundation of service. The three female employees of the store are focused on their work and work hard, insist on carrying out convenience and benefit service activities, take the trouble to measure blood pressure for customers voluntarily, and give patient consultation and medication guidance to customers. Answer: Do a good job in the registration of drug shortages, and notify customers immediately when the drugs arrive in time, so that customers deeply feel that Fengyuan Pharmacy is really thinking about them everywhere, and is always taking the interests of customers everywhere. Put it first. A laid-off worker who lives near the store, the husband and wife both suffer from high blood pressure, high blood lipids and other diseases. Recently, Master Si's lover unfortunately suffered from cerebral thrombosis again, and was hospitalized for 7 days for intravenous drip. Since the husband and wife are both subsistence allowances in the community, and their daughter is going to college outside the country, their family is relatively poor. During the hospitalization, they have spent more than 3,000 yuan. The financial pressure is very great. Master Si let his lover out of the hospital early, and wants to continue to hang water at home. treat. So, he came to the store with a prescription from the hospital and asked to buy seven days of Mailuoning and other medicines, and planned to treat him at the community health station. The clerks earnestly registered the shortage of medicines for Master Si. With the strong support of the company's distribution center, a variety of medicines registered by Master Si were quickly delivered to the store. After the store accepted the drugs, they immediately notified Master Si to come. Take medicine. Master Si was first taken aback when he paid the money, and then excitedly said loudly from his heart: "So many medicines cost more than 300 yuan? ! So cheap! ”Since then, Master Si has become a voluntary propagandist of Fengyuan Pharmacy. In the community near the store, based on his own experience and personal experience, he has shown himself that Fengyuan Pharmacy's genuine products at low prices are everywhere. The service was promoted, and the couple became loyal customers of Fengyuan Pharmacy.
The sincere service of the female employees of Fengyuan Pharmacy Xuanchengling West Road Chain Store has won high trust and praise from many customers. At the same time, their professional services have also solved problems for many customers . A bureau leader who lives near the store has suffered from suppurative otitis media for many years. He often comes to the store to buy ear drops and anti-inflammatory drugs, but his condition has only been temporarily controlled and has not been cured. He is very distressed. Using their clinical experience accumulated in the past, the three female employees personally went to the Meixi Road store of Fengyuan Pharmacy to buy a few Chinese medicines, crushed them into powder by themselves, and enhanced the treatment with ear drops. The employees gave him medicine in person every day. After more than two weeks, the condition of this "bureau-level" customer has been improved unprecedentedly. He highly praised Fengyuan employees for their serious and responsible spirit to customers, and became Fengyuan. "Bureau-level" customers of large pharmacies.
High-quality service, every little bit of spirit. In the spirit of being highly responsible to customers, the staff of the store, in just a few months, treats customers as relatives in everything, puts customers at the center of everything, always benefits the people and is efficient, and takes root in the community day and night. The membership quickly grew to nearly 300 people, and a group of stable and loyal customers was cultivated. The three ordinary female employees of Fengyuan Pharmacy's Xuanchengling West Road Chain Store always use their ordinary practical actions to practice Fengyuan Pharmacy's corporate purpose of "connecting thousands of households and caring for people's health". (Xuancheng Branch Manager of Fengyuan Pharmacy Gu Songlin)
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